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Terms & Conditions
Terms & Conditions
 
 

Minispares delivery policy is designed to give customers the best value shipment for the level of service required.

The estimated delivery cost given to you in the checkout process is from an estimated parcel weight and does not take into account the volumetric limitations of the despatch methods available. Also some combination of parts ( i.e. heavy with fragile) may require shipping in two separate packages to avoid parts being damaged in transit. Because of this Minispares reserve the right to contact you with a more accurate quote for delivery once the items have been packed.

The delivery times given below are from the date of dispatch and assume that the products you have ordered are in stock and available for shipment.

Express delivery orders can be dispatched on the same day if your order has been placed before 12 noon GMT.

If some of the items that you have purchased are out of stock or unavailable at time of purchase then Minispares will email you a notification of what parts are unavailable & ask whether you would like to part ship the parts available now or wait for your entire order to become available. If you do not respond to our part shipment request within 5 days then we will automatically part ship to you the parts that are available now. Any delay in responding to this email will result in your goods being delayed before dispatch.

When selecting postal as your delivery method please bare in mind that in the unlikely event that you parcel is lost you will have to wait up to a 6 week wait before the post office will consider the parcel undelivered / lost. Minispares can not despatch a free replacement until this time has elapsed. If your order has not been delivered and you require Minispares to despatch the goods again before this time then you will need to order and pay for the goods again. When the postal service confirm the parcel is lost then Minispares will issue a refund for the undelivered goods.


Emails that you should receive during your order process:
“Mini Spares Order Confirmation” - after placing an order online you will receive an automated email confirming that we have received your order. If you do not receive this email then please email orders@minispares.com orders@minispares.com

“Out of stock parts status ORDER No.” - If some of the goods you have ordered are out of stock then you will be asked if you would like us to part ship the order.

“Your Mini Spares Centre Ltd order - Invoice.”

“UPS Send confirmation email” - If your parcel is being delivered by Courier then this will contain your parcel tracking number.



If you have any more questions regarding our delivery policy then see our FAQ page or email shipping@minispares.com
Postal Standard - Levels of service:
click here to see prices by weight & your country zones.
  below £10 £10 - £50 £50 - £250
Estimated
Delivery Time
UK First Class
Recorded Recorded
2-3 Days
EUROPE First Class International
Recorded
International
Recorded
3-4 Days
REST OF WORLD First Class International
Recorded
International
Recorded
5 - 10 Days

NOTE: Delivery times shown are from date of despatch and are working days.
Typically a standard order will be dispatched in 2-3 working days.

If you order does not arrive within the estimated time from receipt of “Your Mini Spares Centre Ltd order - Invoice.” email then you must wait up to 6 weeks before the post office will consider the item undelivered/ lost.

 
Postal Express - (UK ONLY) Levels of service:
click here to see prices by weight & your country zones.
  Estimated
Delivery Time
UK Next working day before noon*

* NOTE: Only on orders placed before noon GMT

If you order does not arrive within the estimated time from receipt of “Your Mini Spares Centre Ltd order - Invoice.” email then you must wait up to 6 weeks before the post office will consider the item undelivered/ lost.

 
Courier Standard - Levels of service:
click here to see prices by weight & your country zones.
  Estimated
Delivery Time

UK (upto 20kg) 1 - 4 Days
click here for more details from UPS website
EUROPE 2 - 6 Days click here for more details from UPS website
REST OF WORLD 4 - 8 Days  

NOTE: Delivery times shown are from date of despatch and are working days.
Typically a standard order will be dispatched in 2-3 working days.

If your order does not arrive within the estimated delivery time from receipt of
“UPS Send confirmation email” email then you will be able to use the tracking
number in this email to track your parcel online.

 
Courier Express - Levels of service:
click here to see prices by weight & your country zones.
  Estimated
Delivery Time
 
UK 1 - 2 Days
 
EUROPE 1 - 3 Days  
REST OF WORLD 2 - 4 Days  

NOTE: Orders placed before noon GMT will be shipped same day if all products are in stock. Some islands, highlands & remote areas are considered exceptional destinations by courier companies may take slightly longer than estimate above.

If your order does not arrive within the estimated delivery time from receipt of
“UPS Send confirmation email” email then you will be able to use the tracking
number in this email to track your parcel online.

 
Courier Freight - (UK ONLY 20 - 50 kg) Levels of service:
click here to see prices by weight & your country zones.
  Estimated
Delivery Time
UK 1 - 2 days

NOTE: Delivery times shown are from date of despatch and are working days.
Typically a standard order will be dispatched in 2-3 working days.

If your order does not arrive within the estimated delivery time from receipt of Minispares invoice email then please email shipping@minispares.com

 
 

Minispares online collection policy is designed so customers can pre order items for collection from our Potters Bar & Harrogate stores. We can then make sure we have the items in stock and reserve them for you. We then have the chance to notify you by email in advance if any of the items you require are out of stock.

For next day collection you must ensure you have placed your order before 12 noon & checked your email after 5.30 for your collection confirmation. Confirming that we have all the good you want in stock and available for your collection.

To order collection by Credit Card & Pay by Credit Card.
The person who’s credit card is charged for the collection must be person who comes to collect the goods, and must bring another form of identification. i.e. Drivers licence, Passport.

At the point when your order is available for collection your credit card will be charged for the goods & you will be notified by email.

If you have not collected your goods within 4 weeks of the order being available for collection then Minispares will charge you a storage charge of 10% of the order price by refunding only 90% of the order value to your credit card and then cancel the order.

To order collection by Credit Card & Pay by Cash or Cheque on Collection.
You must use a credit card to reserve the items & in the comments box on the first stage of the shopping cart you must specify “Payment by Cash on Collection” or “Payment by Cheque on Collection”

For payments by cheque then a cheque guarantee card is required to cover the full value of the order.

If you have not collected your goods within 4 weeks of the order being available for collection then Minispares will charge you a storage charge of 10% of the order price onto the credit card details supplied and then cancel the order.

 
 
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Sales: 01707 607700 | sales@minispares.com